Delivery

Office Hours

Monday- Friday 8am to 5pm.We are closed on Weekends and Public Holidays.We will do everything we can to reply to your requests as soon as possible.

Payments

Currently we only support EFT bank transfer. Please make sure to EFT within 48 h and send us the proof of payment.

Delivery areas and costing

1. Postnet to Postnet: all Postnet branches R99 (2-3 days) - Only for orders over R500

Please ensure that when you select the delivery type that it matches the below specified courier fees

2. Johannesburg Central: R55 (1-2 days)

3. Johannesburg surrounds: R75 (1-2 days)

4. Major cities outside of Johannesburg (regional)- Bloemfontein; Cape Town; Durban; Port Elizabeth; East London;George: R85 (2-3 days)

5. Rural and other areas: R150 (4-5 days)

 

Delivery Policy

Deliveries will be made to the address as provided by you. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. Should you have any queries, please contact us before making any purchase for any service through this website.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR). Currently we only support EFT bank transfer. Only once proof of payment has been received, will the order be processed. An invoice with the total order price will be sent after checkout, the total cost will include the price of the purchase plus any applicable VAT and shipping/ courier charges. Payment will need to be made to Caballo Loco, as per the banking details on the invoice. Only once the proof of payment has been received, will your order be processed, and delivery arranged. Caballo Loco reserves the right to change pricing at any time without prior notice. Pricing is also based on the rate of exchange on all goods as they are imported, and pricing may need to be adjusted from time to time.

Delivery Lead Times

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the following working day provided payment is validated/received before 14:00 hours. Should the product not be in stock we will be in contact with you to advise you when our next consignment is expected. In the instance of an item not being available, you will have the right to select either an alternative product, wait for the next ship mentor cancel the item ordered and receive a refund or credit for that item. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence, Caballo Loco will contact you via email and provide a revised shipping schedule.Please note that all online orders are processed Monday to Friday between 8:30 and 16:00 (excluding public holidays). Orders placed over weekends or on public holidays will therefore only be processed and despatched on the following working day.

Returns

Caballo Loco pride ourselves in our Customer Service and strive to provide you with the level of quality you have come to expect.Goods to be returned for credit or exchange must be returned within 7 days from purchase, must be accompanied by a copy of the original invoice, in Original Packaging, Perfect Condition & suitable for resale.All goods returned for credit are to be sent at the customer's cost.No handling fees will be charged.

Caballo Loco will cover the return shipping costs if the return is a result of our error. (You received an incorrect/defective item etc)Please note that any discounted sale goods cannot be returned once purchased through our website.During a sale, it is up to the customer to Redeem any Discount Codes or Vouchers before checkout. CaballoLoco cannot refund any customer for any errors made by the customer on checkout.